Last updated 28 May 2026

Privacy Policy

This policy explains how Ridepilot (“Ridepilot”, “we”, “us”, or “our”) collects, uses and protects personal information when you use our website and services. By using Ridepilot you agree to this policy.

1. What we collect

We may collect:

Account information you provide directly, such as your name, email, organisation, role and billing details where relevant.
Content you submit to the service, such as assets, inspections, training records and documents.
Usage information generated automatically when you use Ridepilot, such as device, browser, IP address, pages visited and actions taken.
Communications you send us, such as support requests and feedback.

We only collect information that is reasonably necessary to provide and improve the service.

2. How we use information

We use information to:

Provide, operate and maintain the service.
Authenticate users and secure accounts.
Communicate with you about your account, the service and updates.
Improve the service and develop new features.
Comply with legal obligations and protect our rights and the rights of others.

3. Sharing

We do not sell personal information. We may share information with:

Service providers who help us operate the service (such as hosting, analytics and communications), under confidentiality and data-handling obligations.
Authorities or third parties where required by law, to enforce our terms, or to protect rights, property or safety.
A successor in the event of a merger, acquisition or sale of assets.

4. Storage and security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also withdraw consent or close your account. Contact us at hello@ridepilot.com.au.

6. Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences and understand usage. You can disable cookies in your browser; some parts of the service may not work as well.

7. Children

Ridepilot is not directed to children under 16, and we do not knowingly collect personal information from children.

8. Overseas disclosure

Personal information may be stored or processed in Australia or in other countries where our service providers operate. We take reasonable steps to ensure overseas recipients handle information consistently with this policy.

9. Changes

We may update this policy from time to time. We will post the updated policy here with a new “Last updated” date.

10. Contact and complaints

If you have a question or complaint about this policy or our handling of personal information, contact us at hello@ridepilot.com.au. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).